SHIPPING POLICY

2022-04-09 08:48:24 - Tiger Express

Our Shipping Policy was last updated on 23rd  March 2022

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

For the purposes of this disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to TIGER EXPRESS;
  • "Boxes" refers to the items offered for sale on the Service;
  • "Orders" means a request by You to purchase boxes from Us;
  • "Service" refers to the transportation of your box/es;
  • "Website" refers to TIGER EXPRESS, accessible from [WEBSITE_URL]; and 
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

DOMESTIC SHIPPING POLICY (OUTLETS-WAREHOUSE)

All boxes from outlets (Provinces) are transported within 1-2 business days via train or third party provider (such as, kerry, nim express, LBC, j&t, flash and alike). Boxes are shipped or delivered every day except on announced holidays (Thailand and Philippines)

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

INTERNATIONAL SHIPPING POLICY (WAREHOUSE-DESTINATION)

(subject to change as per the shipping day/s both for sea and air and both in Thai and in Philippines)

  • Sea freight (Thai-Phil Shipment)

All boxes from Warehouse are transported within 10-14 business days via sea. 

Metro Manila – 4 weeks

Luzon – 5 weeks

Visayas – 6 weeks
Mindanao – 7 weeks

  • Air freight (Thai-Phil Shipment)

All boxes from Warehouse are transported within 3-5 business days via air. 

Metro Manila – 3 days

Luzon – 3 days

Visayas – 4 days

Mindanao – 5 days

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

CUSTOMS, DUTIES AND TAXES

(AIR FREIGHT) TIGER EXPRESS is not responsible for any customs and taxes applied to your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes). 

DAMAGES

TIGER EXPRESS is not liable for any products damaged or lost during shipping. If you received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging lists and damaged goods before filing a claim.

CONTACT US

If you have any questions about this Shipping Policy, you can contact Us:

  • By visiting this page on our website: [WEBSITE_CONTACT_PAGE_URL]
  • By sending us an email: [WEBSITE_CONTACT_EMAIL]

DISCLAIMER

TIGER EXPRESS strives for actual and correct information on this website. TIGER EXPRESS accepts no liability whatsoever for the content of any information on the website, www.tigerexpressth.com, supplied by third parties. This includes among other things, but not exclusively, the violation of any publication protected by copyright or any other acts in violence with the intellectual copyrights of third parties. TIGER EXPRESS accepts no liability whatsoever for direct or indirect damage, supplied by third parties or otherwise, due to the content of any information on the website Tiger Express.

The company is not liable if a suspicious/ prohibited item was found present in the parcel. Sealed items inside the client's parcel will remain sealed until it reaches the receiver. In addition, Company as well is not liable for any loss or damage arising out of circumstances beyond the Company's control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data, or recordings; any defect or characteristic related to the nature of the Shipment, even if known to Tiger; any act or omission by a person not employed or contracted by Tiger - e.g. Shipper, Consignee, third party, customs or other government officials; third party cyber-attacks or other information security-related threats; "Force Majeure" - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, epidemic, pandemic, civil commotion, or industrial action.